displayed in the service calendar?
A. as a red block
B. as a green block
C. as a blue block
D. as an orange block
Answer: A
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NO.2 Which service schedule component should you use to measure skill levels?
A. resource group
B. resources
C. capacity planning
D. selection rule
Answer: C
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NO.3 You need to edit a Quote.
Which quote status will allow you to make changes to the Quote?
A. Open
B. Active
C. Revise
D. Draft
Answer: D
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NO.4 In which two circumstances does the autosave process save changes to Lead
records?(Choose TWO)
A. When a user exits a changed record
B. Every 30 seconds
C. When a user creates the record
D. Every 120 seconds
E. Every time a user moves the focus out of an edited field
Answer: A,B
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Manage service cases (15?20%)
Manage the knowledge base (5?10%)
Manage queues and contracts (10?15%)
Manage service scheduling (10?15%)
Manage leads and opportunities (15?20%)
Manage sales (15?20%)
Manage analysis and reporting features (15?20%)
NO.5 A user reports that he cannot delete a Knowledge Base article template.
You need to ensure that the user can delete the template.
What should you do?
A. Delete all articles associated with the article template.
B. Unpublish the article template.
C. Ensure that the user has the Delete Article permission enabled.
D. Deactivate the article template.
Answer: A
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NO.6 You are adding resources to a resource group. Which three resource types can you add?
(Choose Three)
A. facility
B. business unit
C. resource group
D. name
E. users
Answer: A,C,E
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Microsoft Dynamics CRM 2013 Applications
- Published: January 22, 2014
- Languages: English, French, German, Japanese, Simplified Chinese, Spanish
- Audiences: Information workers
- Technology: Microsoft Dynamics CRM 2013
- Credit toward certification: MCP, Microsoft Specialist
NO.7 Which action is possible directly from the All Contracts view?
A. Delete an active contract by using the Delete button.
B. Delete a canceled contract by using the Delete button.
C. Set an on-hold contract to Active by using the Release Contract button.
D. Set an on-hold contract to Active by using the Activate button.
Answer: D
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NO.8 When you qualify a lead, which two records will also be created?(Choose TWO)
A. Account
B. Contract
C. Campaign Response
D. Opportunity
E. Contact
Answer: D,E
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