of the Primary ACD Identifier field?
A. The field sets the priority for routing to an ACD.
B. The field is used to differentiate ACD data feeds when ICR receives multiple data feeds from CMS
for different ACDs.
C. The field is used to identify the link between the Session Manager and the Communication
Manager.
D. The field is available for future use and is not currently used.
Answer: A
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Reference:
http://maxacd.com/wp-content/uploads/2013/09/Advanced-Call-Router-Manual.pdf
NO.2 You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the
configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server.
You login to the server and run the below Red Hat administrative command to review disk space
usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/ 20K /mnt 12M /tmp 10.8G/home 5.9M /bin 24K /r
oot 91.3G /opt 85G /var 16G /
Which three folders are most likely to contain files which can be deleted to make room on the server
disk? (Choose three)
A. /var/llb/pgsql/data
B. /home
C. /var/spool/mail
D. /opt/Avaya/InstallAgent/download
E. /opt.Tomcat/apache-tomcat-6.0.32/webapps
Answer: A,B,D
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NO.3 Which menu provides details about the running calls being handled by Intelligent Customer
Routing R)?
A. Call Center
B. ICR Manager
C. ICR Monitor
D. Standard Report
Answer: D
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NO.4 Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B. More than one Auxiliary EPM server can be added per AAEP 6.0 system.
C. Auxiliary I PM ran be installed on a single server AAEP system.
D. Auxiliary EPM can be Installed co-resident with MPP server.
Answer: B
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NO.5 When setting up a single server Avaya Aura@ Experience Portal (AAEP), the system must
communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with
the AAEP system?
A. From the EPM Servers page, enter the IP address of the speech server in the Network Address
(MRCP) field.
B. Add the MPP and then from the MPP Servers page, enter the speech server IP address in the
Network Address (AppSvr) field.
C. From the EPM Servers page, use the default entry in the Network Address (AppSvr) field.
D. Add the MPP and from the MPP Servers page, enter the IP address for the speech server in the
Network Address (MRCP) field.
Answer: B
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Reference:
https://downloads.avaya.com/css/P8/documents/003892124
NO.6 Which Intelligent Customer Routing (ICR) component load balancing routing requests across
multiple ICR Cores?
A. the ACR call Control application (CCA)
B. the ICR Pluggable Data Connector (PDC)
C. the ICR Core
D. the Self Service Application (SSA)
Answer: B
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NO.7 You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya
Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following
message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager
(EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user
Postgres password 'password'; \q
B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM
from Linux prompt with root user permissions and either replace it with a correct copy or run
$AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p
password.
C. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user
permissions and run "service Postgres ql start
D. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from
Linux prompt with root user permissions and either replace it with a correct copy or run
$POM_HOME/bin/installDB.sh SPOM_HOME.
Answer: D
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NO.8 What are three possible exit reasons in an ICR CCA Session Detail report? (Choose three.)
A. Call Completed
B. Call Failed
C. Call Completed in SSA
D. Call Routed
E. Call Transferred
Answer: C,D,E
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Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
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Last Update: 07-12,2015
Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
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3309 Exam Prep Total Q&A: 124 Questions and Answers
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